Quality's in the Eye of the Beholder

Well it's not quite the end of august yet, but I read a very interesting article today (actually a blog entry) by Jonathan Schwartz, some C?O of Sun.
Anyways - he's describing how Sun changed the way they measure quality, to a very simplistic model.

Also this is extremely applicable to companies here in Denmark, from your 1-3 guys up to quite large organisations (hell, if Sun can, so can YOU! :-) )

Basically, you should ask this question to your customers (current):

Would you recommend "my company"? [ ] YES - [ ] NO (only those two possible answers)

The same question could/should be asked your employees: Would you recommend "my company" - still only the two possible answers.. Ofcoz its wise to dig into the reasons why or why not, but basically that's it..

Well.. later!!