Sunday, July 31, 2005

Quality's in the Eye of the Beholder

Well it's not quite the end of august yet, but I read a very interesting article today (actually a blog entry) by Jonathan Schwartz, some C?O of Sun.
Anyways - he's describing how Sun changed the way they measure quality, to a very simplistic model.

Also this is extremely applicable to companies here in Denmark, from your 1-3 guys up to quite large organisations (hell, if Sun can, so can YOU! :-) )

Basically, you should ask this question to your customers (current):

Would you recommend "my company"? [ ] YES - [ ] NO (only those two possible answers)

The same question could/should be asked your employees: Would you recommend "my company" - still only the two possible answers.. Ofcoz its wise to dig into the reasons why or why not, but basically that's it..

Well.. later!!

Sunday, July 24, 2005


..I'm still on holidays - therefore I will not post anything new just yet...please check back in the end of august